What is your From address in cfmail?    If this address is not a valid email 
address it general won't cross mail servers.   It will work on your local 
network most likely.   But when it transmits outside of your network,  foreign 
mail servers will be looking for a valid mxrecord to verify it's coming from a 
valid source before they allow it.    All mail servers do this these days 
because of Spam.    

This is at least 1 thing to look at.    I've inherited apps as well and this 
was my problem.   After I changed to a valid email address (that can be sent to 
from the outside) everything worked.    This also allows you to get rejects if 
something is rejecting the mail.   

I don't know if this is your problem but it's 1 possibility.  


  ----- Original Message ----- 
  From: Jeff Howard 
  To: [email protected] 
  Sent: Friday, July 11, 2008 2:22 PM
  Subject: [ACFUG Discuss] email via CF MX


  I am not much of a server admin but I am having an issue with another 
application I inherited recently.  This application is basically a help desk 
app in which someone enters a ticket into the system and then sends them a 
confimation email.  This works fine as long as the user is on our network, but 
if the user is NOT on our network, they don't recieve the email.  I know this 
has to be some silly setting somewhere, could someone please tell me where?

  Thanks in advance,
  Jeff

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