You might be able to find a company that has paid for a year's worth of support that could sub out a certain number of incidents to you for a set price - if Adobe would find that acceptable which I doubt. Otherwise - unless you are supporting a very large company (in which case $10k is no big deal) or some super critical application - the chances of really needing support directly from Adobe are very slim. I have never run across a problem that couldn't be resolved with some other resource. Shane Heasley www.CTek-Media.com
_____ From: [email protected] [mailto:[email protected]] On Behalf Of Thomas Nunn Sent: Thursday, April 23, 2009 10:13 AM To: [email protected] Subject: [ACFUG Discuss] Adobe Support Packages I'm currently working with a company that does a lot of contract work with the government and as part of our project budget we have to account for any software support costs that we might incur over the life of the project, preferably in a prepaid bundled support program. Unfortunately, after talking with Adobe on the subject it seems the main product that we want to purchase support for, CF8, only comes in two flavors: per incident at $249 an incident and $10,000 for a year's worth of dedicated support. First off, the $10K price tag is far above and beyond the amount of money our client is willing to spend and according to who I spoke with at Adobe, the $249 per incident doesn't come in prepaid bundles that I've seen with other companies such as MS. The tough part about this is that from our finance office's standpoint this is not a good option for us either because the money cannot just simply be sitting in an account somewhere waiting to be used and has to be purchased immediately whether or not it is ever used. I know that several of you in the CF community have worked for companies that have done contract work with the government or work directly for the government and I wanted to know if any of you have run into a similar situation and how you solved it. Any help would be greatly appreciated. Thanks. __________________________________ Larry Nunn, ACCD http://www.linkedin.com/in/larrynunn 404.309.1724 (Cell) No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.238 / Virus Database: 270.12.3/2076 - Release Date: 04/23/09 06:30:00 ------------------------------------------------------------- To unsubscribe from this list, manage your profile @ http://www.acfug.org?fa=login.edituserform For more info, see http://www.acfug.org/mailinglists Archive @ http://www.mail-archive.com/discussion%40acfug.org/ List hosted by http://www.fusionlink.com -------------------------------------------------------------
