I see this going a few ways: - The company gets the $10k Adobe support contract and a portion is allocated to this project, portions to other projects. - You up your rates to cover any potential per-incident costs (I know this doesn't break it out like you've been asked, but sometimes this is how things have to be done) - You call Adobe back , try to get someone else on the phone and ask for alternatives - you may be able to convince them to sell you a bundle of 5 support incidents (for example)
-Cameron On Thu, Apr 23, 2009 at 11:12 AM, Thomas Nunn <[email protected]> wrote: > I'm currently working with a company that does a lot of contract work with > the government and as part of our project budget we have to account for any > software support costs that we might incur over the life of the project, > preferably in a prepaid bundled support program. Unfortunately, after > talking with Adobe on the subject it seems the main product that we want to > purchase support for, CF8, only comes in two flavors: per incident at > $249 an incident and $10,000 for a year's worth of dedicated support. > > First off, the $10K price tag is far above and beyond the amount of > money our client is willing to spend and according to who I spoke with at > Adobe, the $249 per incident doesn't come in prepaid bundles that I've seen > with other companies such as MS. The tough part about this is that from our > finance office's standpoint this is not a good option for us either because > the money cannot just simply be sitting in an account somewhere waiting to > be used and has to be purchased immediately whether or not it is ever used. > > I know that several of you in the CF community have worked for companies > that have done contract work with the government or work directly for the > government and I wanted to know if any of you have run into a similar > situation and how you solved it. > > Any help would be greatly appreciated. Thanks. > __________________________________ > Larry Nunn, ACCD > http://www.linkedin.com/in/larrynunn > 404.309.1724 (Cell) > -- Cameron Childress Sumo Consulting Inc http://www.sumoc.com --- cell: 678.637.5072 aim: cameroncf email: [email protected] ------------------------------------------------------------- To unsubscribe from this list, manage your profile @ http://www.acfug.org?fa=login.edituserform For more info, see http://www.acfug.org/mailinglists Archive @ http://www.mail-archive.com/discussion%40acfug.org/ List hosted by http://www.fusionlink.com -------------------------------------------------------------
