The border was there, but the video was fine.  There were controls, but I
think clicking one is what caused whatever issue I was having.

I was able to move the bottom video back and forth, frame by frame.

Dawn

On Fri, Jun 11, 2010 at 8:34 PM, Peyton Todd <[email protected]> wrote:

> Thanks, Dawn, that did help, especially the second part, if it means the
> problem lies with my particular Win 7 PC. Just to be clear: you saw the
> controls at the bottom, and you were able to click on the far righthand
> arrow to cause the video to move forward one frame at a time, correct?
>
> Also, when you say the first part looked good, do you mean it WASN'T
> surrounded by a thick black border?
>
> Thanks,
> Peyton
>
> ------------------------------
> *From:* Dawn Hoagland <[email protected]>
> *To:* [email protected]
> *Sent:* Fri, June 11, 2010 6:36:34 PM
> *Subject:* Re: [ACFUG Discuss] Guinea Pigs to Test an Adobe Acrobat
> Problem?
>
> I'm running Windows 7 - 64 bit.  I was able to play the first video once.
> Closing the document & killing any acrobat process would not let me view it
> again.  It looked good, but I didn't try frame by frame clicking - and can't
> get it back to test.
>
> The second video also looked fine - even frame by frame.
>
> Hope this helps!
>
> On Fri, Jun 11, 2010 at 5:25 PM, Peyton Todd <[email protected]> wrote:
>
>> Hello all,
>>
>> I know you're Cold Fusion types, but as loyal Adobe stalwarts, any chance
>> a few of you who have Win 7 PCs could test an Adobe Acrobat problem I have?
>> (It would be great to know the results for Mac users, too.)
>>
>> It's that the video clips I embed in my research papers on American Sign
>> Language (ASL) do not show properly in my new Windows 7 (64-bit version) PC.
>> If I embed them the new way (converted to flash files) the result is ugly
>> (big black border), and important functionality is lost (no frame-by-frame
>> movement).
>>
>> If I embed them the legacy way (relying upon the relevant downloaded app
>> to show them - Quicktime in my case) the result is worse: the controls
>> disappear from the floating window, with an ugly black bar where they should
>> be. This happens both via the legacy route in Acro Pro 9 and in PDFs made in
>> Acro Pro 8.
>>
>> What I need to know is:  IS IT JUST MY WIN 7 PC THAT HAS THE PROBLEM, OR
>> EVERYONE ELSE'S?
>>
>> You can test this by opening the attached PDF, which I have prepared using
>> the new Adobe Acrobat version 9 Pro Extended.
>>
>> The legacy way still works fine on my Windows XP PC, whether the PDF was
>> built in Acro Pro 8 or Acro Pro 9. But more and more readers of my papers
>> will be switching to Windows 7 as time goes by. The present system will be a
>> catastrophe for my research unless the problem happens to be specific to my
>> particular Win 7 PC.
>>
>> Thanks,
>>
>> Peyton
>>
>> P.S. One-frame-at-a-time viewing is crucial for understanding my research!
>>
>>
>> P.P.S. Of course, I have in mind testing it in Adobe Acrobat Reader, not
>> Acrobat itself. (The problem is the same either way.)
>>
>
>
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