On Tuesday, March 24, 2015 10:08 PM [GMT+1=CET], MH Michael Hammer (5304) wrote:

> > On Tuesday, March 24, 2015 4:59 PM [GMT+1=CET], Anne Bennett wrote:
> > 
> > > ... and again, if those decisions result merely in rejecting a
> > > message, the user isn't involved, but as soon as those decisions
> > > can result in tagging a message for possible consideration by the
> > > user (probably via different display by the UI), we can't ignore
> > > the user. 
> > > 
> > > I agree that this isn't the place to delve deeply into user
> > > behaviour and UI design.  But we shouldn't ignore the context of
> > > our work. 
> > 
> > +1
> > 
> > Email is for the users. p=quarantine is a USER PROBLEM.
> > 
> 
> No, p=quarantine is a problem WE cause.

Yes, but a problem that ultimately the user gets directly planted before his 
eyes, and which the user has to roll up his sleeves to deal with as well/bad as 
he can possibly manage.

Translation: p=quarantine has vey high support costs.

As I understand it, in the beginning of the coming up with DMARC, p=quarantine 
was designed as a stepping stone in the journey towards p=reject. In that view, 
the high support costs of p=quarantine were tolerable because p=quarantine was 
meant to be a temporary situation for the sender domain Owner. Now that 
p=reject is a dead end for all practical purposes, p=quarantine has less and 
less utility. Only p=none is safe to use unless you do not have real people as 
users.

We must work hard to find a solution which makes p=reject a viable setting 
which can be reliably relied on.

Regards,
J.Gomez

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