I say the manual is very good but very technical, and not for a "newbie".
I've been in "DP" for 27 years now, and the darn manuals are the LAST thing to every be written in any project we ever did - which was alot of them. The manuals also contained errors which resulted in more tech support calls, and, most users never read them or couldn't understand them :) In any event, I give two hands up for NETWIN technical support who is always there and typically answers any question (whether we think it "easy" or "hard") quickly and with respect to the user. So... Check the docs, if you don't understand - ask - they will answer and get you going --- and I'm saying this out of experience 'cause I ask if I don't know or don't understand :) Regards, Greg -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Tuesday, January 01, 2002 4:55 PM To: NetWin Support Cc: [EMAIL PROTECTED] Subject: Re: Your Dnews manual absolutely SUCKS!! Just my $.02: The DNEWS system is so incredibly easy to set up that it's almost comical: the only place I found even remotely lacking was the setup details for the remote interface. As for "no compassion for newbie" - these support guys are GREAAT. Try getting something outta the slime over at Cyclone (whatever that company is called nowadays). RTFM! Yours, J.A. Terranson [EMAIL PROTECTED] On Wed, 2 Jan 2002, NetWin Support wrote: > Date: Wed, 2 Jan 2002 09:24:57 +1300 > From: NetWin Support <[EMAIL PROTECTED]> > To: [EMAIL PROTECTED] > Subject: Re: Your Dnews manual absolutely SUCKS!! > > > > I'm sorry, but you piss me off! No compassion for a newbie pisses me > off! > > > > Not that you would owe an answer (a "bit" more politely would do it), > > but I think I want to comment this: > > > > A newbie shouldn't setup a newsserver with any feeds to other servers. > > If you doesn't have the knowledge to understand the cited paragraph, > > you should better do something else and not annoy other admins > > with problems derived from your server (strange control messages, > > broken articles, dupes and so on...). > > Hi, > > As Issachar has also pointed out, the 'manual' is really more of a technical > document than a user guide. We realise that manually configuring dnews can > be very complicated for a new user, and we aim to simplify this process > using an installation application/script that sets up the most common > requirements from our users. > > Unfortunately, as with any product or service, a large number of questions > relate to questions that are covered in the manual (in particular the FAQ), > which shows the manual is not being consulted by some users. I would say we > get more questions where people have not consulted the manual than where the > manual simply cannot be understood. > > That being said, I do agree the manual does need some improvement and > simplification, but it also needs to be technically accurate for advanced > users. > > - Roydon L. > > >
