Hi :) The main remaining problem seems to be that the Faq page about java on the official LibreOffice website is a 404 Not found https://www.libreoffice.org/get-help/faq/general-faq/does-libreoffice-require-java/ now redirects to (Page not found): https://www.libreoffice.org/about-us/faq/general-faq/does-libreoffice-require-java
I tried forwarding this email to the websites team but i may have got their address wrong. Apols, thanks and regards from Tom :) >________________________________ > From: Marc Paré <[email protected]> >To: [email protected] >Sent: Thursday, 7 February 2013, 15:46 >Subject: [libreoffice-documentation] Re: Questions galore! > >Hi Robinson, > >I will answer the FAQ questions as I am involved in this. Answers inline. > >Le 2013-02-07 02:43, Robinson Tryon a écrit : >> * Did the urls for the "general faq" change recently? >> >> A number of volunteers have used the "general faq" as a reference when >> answering questions on the Ask site. In one case, I used an entry >> regarding java dependencies to answer a user's question on whether >> java was required to use Base. When I checked the URL later, I found >> that it was redirected/missing, with a "Page not found" error: >> >> original url: >> https://www.libreoffice.org/get-help/faq/general-faq/does-libreoffice-require-java/ >> >> now redirects to (Page not found): >> https://www.libreoffice.org/about-us/faq/general-faq/does-libreoffice-require-java >> >> You can find the original content here: >> http://web.archive.org/web/20121105054406/http://www.libreoffice.org/get-help/faq/general-faq/does-libreoffice-require-java/ >> >> We can't ensure that externally-linked content will always remain >> available, but it would be great if we could provide permalinks for >> our internal documentation. That way, questions that we answer with >> links to the docs will remain relevant and helpful for a much longer >> period of time. > >The FAQ section was indeed changed to the "About Us" section after a >discussion on the marketing list that I initiated. The rationale behind this >is/was that the FAQ was not being used for LibreOffice specific questions and >had been set up in 2010 prior to Ask.LibreOffice.org. The Ask site was put >together in order to provide users with a more organized zone for such >information as well as to replace the FAQ. > >Before moving the FAQ, I looked for, and found, the answers to all questions >on the FAQ's that related to question regarding "problem fixing" with >LibreOffice on the Ask.LibreOffice.org site. These FAQ items were then purged >from the FAQ and the FAQ was moved to the "About Us" section. > >As well, the larger questions then remaining on the FAQ related to the >TDF/LibreOffice project. Thus, the About Us section was decided as the most >appropriate section of the site to post it. So, the FAQ on the About Us >section is not a general LibreOffice FAQ section for trouble shooting, but an >FAQ with regards to historical questions relating to the community/project and >of information relating to Licensing question, which we must publish as per >LGPL rules. BTW, the FAQ may even be cut back even further once I we update >the site a bit more. IMO, that particular FAQ will not appear in its present >state for long, this, of course depending on our (marketing or website or ...) >prioritized "to-do" lists. > >> >> Speaking of FAQs... >> >> >> * We have 3+ FAQs and the Ask site -- what can we do to reduce >> repetition? (DRY) >> >> There's one FAQ on the main website, one on the wiki, plus a small dev faq: >> -https://www.libreoffice.org/about-us/faq/ >> -https://wiki.documentfoundation.org/Faq >> -https://wiki.documentfoundation.org/Development/FAQ >> >> The Ask site is perhaps the newest addition, but contains many more >> questions (~3000), a good number of which are related to or could be >> answered by the three existing FAQs. >> >> Content on the Ask site is licensed under the CC-BY-SA 3.0, and so >> good answers (and good questions) may easily be integrated back into >> one of the existing FAQs. Similarly, content from the existing FAQs >> (including unanswered questions) could easily be introduced at the Ask >> site, which may provide an easier format for asking and answering >> questions. >> >> Has anyone suggested a plan for better integration of these tools? I >> can see benefits of maintaining a concise FAQ for some common, key >> questions, but I worry about costs of keeping information relevant and >> up to date if we have the same content duplicated across multiple >> pages on multiple sites. > >I have gone to all three FAQ's and have found no duplication of information. >In fact all three FAQ's are quite specific to their particular area which is >where I would assume a user/members would go to first look/find an answer to >their question. But, reasonably speaking, our sites are quite large, and even >I get lost with the amount of information available on the pages (especially >the wiki). > >I am sorry if the "Get Help" FAQ move caused this headache. Let me know if >there has been a loss of some important information and I will make >arrangements to post it back onto the Ask.LibreOffice.org site for future >reference. > >As for the duplication of the FAQ of information and the Ask.LibreOffice.org >site as well as of updating/syncing this information -- no, no such >discussions have occurred. Be aware, that from time to time these FAQ may be >rationalized depending on their various team's decisions, also be aware that >the product of the FAQ information on the wiki pages are not from user >questions BUT more from the contributing members organizing of the >information/materials ... so, sometime, the information is more relative to >the contributing member and not a regular user. > >HOWEVER, the bottom line is that we are here to help our users with questions >and to provide them with the best answers we can possibly offer. IMO, most >questions users ask on the Ask.LibreOffice.org site are probably best answered >there, and, IMO, I don't see a reason to work on any user-related FAQ when the >Ask.LibreOffice.org site is probably the best type of solution for a good >living/breathing FAQ site. > >My question to you now is this; have the mods/admins discussed eliminating >duplicated questions on the Ask.LibreOffice.org site in order to make it more >effective? > >Cheers, > >Marc > >-- Marc Paré >[email protected] >http://www.parEntreprise.com >parEntreprise.com Supports OpenDocument Formats (ODF) >parEntreprise.com Supports http://www.LibreOffice.org > > >-- Unsubscribe instructions: E-mail to >[email protected] >Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ >Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette >List archive: http://listarchives.libreoffice.org/global/documentation/ >All messages sent to this list will be publicly archived and cannot be deleted > > > > -- Unsubscribe instructions: E-mail to [email protected] Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/documentation/ All messages sent to this list will be publicly archived and cannot be deleted
