Hi Terry,

(Any chance you could alter your From address to the list to include
your name?  Not change the email address, just add a real name.  I
search for emails from Terry.  :-)

> That's part of the problem; they're not really sure.  I think it might
> function as a newsletter in some scenarios, but with the ability to
> accept comments, where appropriate.  In other scenarios, it might be
> used to seed ideas, with inline drawings / photographs, etc to really
> get over the message.

I'd go with Tim's idea of a mailing list to start.  It's the lowest
common denominator.  How technical need people be to send an email?
Won't everyone be sitting at Outlook anyway?

It can have announcements, newsletters, requests for help.  You might
want it moderated so noise doesn't appear too much;  a hole-punch
missing from a desk probably isn't of international appeal.

Mailman's commonly used, but the archiving is poor.
http://hyperkitty.readthedocs.org/ is intended to replace the archiver
in Mailman 3, but can be used already AIUI, e.g.
https://lists.stg.fedoraproject.org/archives/list/[email protected]/thread/RLHD2MYYJRPVIIBMFPWQ4BQJZQKMFTYN/

Having a bit of software that offers multiple different ways of sharing
stuff might be a bit like a new forum site that has been created with a
dozen forums, everything they could think of, including a Miscellaneous,
sitting there with a thin spread of posts across them.  Get some
concentrated traffic going first so users see activity, then split if
and when needed.  Very off-putting to check in a few times and see
little new content.

Don't underestimate the manpower overhead in running this if you want it
to be a long-term useful store of knowledge;  either excellent search is
required or someone has to be paid to curate it.  Users won't typically
plonk their document in an idea place in the wiki equivalent.  Perhaps
the company already has a librarian or two?

> The key I think is engagement.  When Groklaw was at it height it was
> generating hundreds of responses to each article, with ideas flying
> thick and fast.

These were motivated participants;  not folks that leave at 5pm, not
thinking of work until 9am the next morning.

> I don't believe a mailing list (as suggested elsewhere) will work like
> that for people who aren't necessarily technical, whereas an active
> blog or Facebook type solution might, because of the multimedia
> element.

http://en.wikipedia.org/wiki/Enterprise_social_software exists, but
doesn't have a list.  Might give you some ideas for functionality
though.

Cheers, Ralph.

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