>I bought one on eBay. Received it. Wouldn't work. Showed up on desktop but
>it reported that it could not locate modem. I could select alternate
>Ethernet but I could never "see" other Macs or my Ethernet printer (nor
>could another Mac see me). I also could not update the firmware.
The older GV modem firmware didn't work properly with the "turn off
power to inactive PC cards" setting in the Energy Saver control panel
- your description of the problem is exactly what I'd expect in this
case. This includes the many Japanese cards that were resold in North
America. That would probably also cause the ethernet problem, though
that could just have been a driver issue (like improperly installed
driver software). The firmware updater will also fail on a modem that
identifies itself as an overseas model, though it can be easily
coaxed with Resedit (updating any model will essentially yield a new
North American card, though technically not certified that way).
My own Platinum Pro was one of those Japanese models and gave pretty
much the same list of issues you describe. Eventually I tracked it
down to the Energy Saver setting, then patched the updater and used
it to update the ROM. It's worked fine since then (and the updated
firmware can deal with the Energy Saver setting).
It's also possible the card just didn't work at all, of course, but
you wouldn't expect to see it on the desktop if that were the case.
>The seller exchanged it for another. This one allowed a firmware update. The
>Ethernet is great. I can select the modem and I'm able to choose all the
>correct settings. It just keeps telling me it cannot detect a dial tone (at
>work or home on a line I use for an external modem). I've tried all the GV
>scripts that installed.
This is most likely a hardware problem within the modem itself; one
of the things that often goes on modems is the line & tone detector
(I've seen it with Duos too). The modem may have been plugged into a
digital line, or otherwise slightly fried. If that's all that's wrong
with it you can usually get it working simply by telling it to blind
dial ("Ignore dial tone" in the Modem control panel, or ATX3 before
dialling in a terminal emulator).
>Could it be the Dongle (Clyde...Dumb name)? Could it be my PCMCIA card
>slots? Could it be...ME...naaaa!
It's not the card slot, or the card (see below) - it's deeper into
the modem than that, just before you get to the physical phone line
interface. That does include the dongle, so it's worth checking that
too (the blind dial check above will eliminate the possibility if it
succeeds).
>Any ideas would be most helpful.
>
>I'll make up for it buy giving away free Duos...naaaaa. Just plenty'O'Duo
>advice.
I'll take a 250 or 280. ;)
>PS. Could I test it in a Windoze laptop? Would I have to get the right
>software for that?
You wouldn't gain anything. If your computer can talk to the modem
enough to send a dial message and see "NO DIAL TONE", there isn't a
problem with the computer-modem interface. The issue is entirely with
the modem-line interface.
--
Marc Sira | [EMAIL PROTECTED]
"If you can't play with words, what good are they?"
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