> I've just had my 2400c repaired by Apple and I want to share my > experiences, both good and bad. > > First, the good. My battery was dead, so a brand-new battery was > included in the price of repair. That's a good deal; have you seen > the cost of a 2400c battery - if you can find it? > > Next, the bad. I felt I was mislead by Apple as to the cost of the > repair. The cost of out-of-warranty repair is quoted as a flat > $369.00 fee on Apple's PowerBook repair page: > > <http://www.info.apple.com/support/applecare_products/service/powerbook_servic > e.shtml> > > What Apple doesn't tell you on their web site, and didn't tell me on > the phone until they already had my credit card number to pay for the > repair, is that they charge and ADDITIONAL $49.00 just for the > privilege of making arrangements to have them repair your PB. > > I complained to Apple customer service and received a call from an > Apple representative who told me that they consider a call to make > repair arrangements to be a troubleshooting call (AppleCare cost > $49), even if you know your machine needs to be repaired and you're > calling only to make repair arrangements. > > How about that! Sure, Apple's free to charge whatever they want, but > it's misleading not to mention the extra charge on the web site or on > the phone until after they get your credit card # and make the charge! > > By the way, besides the Green Light of Death problems others have > described, my PB would only run on the external power supply, with a > red X always covering the battery icon on the menu bar. The Apple > repair service said they replaced an I/O board as well as the battery. > > Edwin Simmers > [EMAIL PROTECTED] > If there is a next time, and I hope there isn't...try contacting DT&T...they do great work. They just swopped the logic board on a Kanga, and it onlly cost $300... No affiliation, just a happy customer... Tom ---------- Duo/2400 List, The friendliest place on the Net! A listserv for users and fans of Mac subportables. FAQ at <http://www.themacintoshguy.com/lists/DuoListFAQ.shtml> Be sure to visit Mac2400! <http://www.sineware.com/mac2400> To unsubscribe, E-mail to: <[EMAIL PROTECTED]> To switch to the DIGEST mode, E-mail to <[EMAIL PROTECTED]> Need help from a real person? Try. <[EMAIL PROTECTED]> ---------- Dr. Bott | 10/100 Ethernet for your 2400 is finally here! MPC-100 | <http://www.drbott.com/prod/mpc100.html> NineWire | If they are cool enough to host this list... Digital Solutions | ...you should check them out! http://www.NineWire.com/ Midwest Mac Parts ][ <http://www.midwestmac.com> After-market parts for Macs. ][ 888-356-1104 ][ MacResQ Specials: LaCie SCSI CDR From $99! PowerBook 3400/200 Only $879! Norton AntiVirus 6 Only $19! We Stock PARTS! <http://www.macresq.com>
