Hi Dick, Thank you for your personal note! I copy the reflector on my reply; it may be educational.
Well I beat you in number of years developing commercial software. (since 1976) What some, and may you too, do not appreciate is the wide scale of computer experience DX4WIN users have. In my regular job, most of our users have a masters or phd or are students working towards it. So there is a certain level of expectation what your customer understands. This is not the case with DX4WIN users. We had users who do not recall the difference between a left mouse click or a right mouse click and put me on the phone with their son or spouse who 'knows computers'. Some do not recall that they bought the program already, and try to purchase a license over and over again. Some of my users love to get me on the phone just for the chit chat. etc. So from my perspective, minimizing support is important, especially when this happens in the evening hours or in the weekend. I want a user to be able to figure out how its done without having to ask me. --Paul, KK4HD http://www.dx4win.com ______________________________________________________________ DX4WIN mailing list Home: http://mailman.qth.net/mailman/listinfo/dx4win Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
