Hi Guys,
I have kind of weird problem with my ebox. Basically I have setup my
ebox server as my local file and printer server in my office. But I do
not use ebox firewall or VPN features. However, I have an ENDIAN
firewall in front of ebox and Open VPN is enabled on this Endian
firewall. In front of Endian firewall I have a D-LINK ADSL router.
Until last week, I had no reasons to blame this setup. But now I have
this problem. Apparently, none of my UK colleagues are cannot access my
ebox file server through VPN. However, same account working perfectly
fine from my location. I have tested this over and over again and I can
confirm that my settings are correct. The only difference I can think of
that I am in Colombo/ Sri Lanka and my colleagues are in London UK.
Therefore I am using Sri Lanka telecom as my service provider and they
use Bulldog.
My colleagues have tested this on both MAC and Windows XP PC and we have
no luck so far. Also we know that VPN is ok since it can be connected
from both locations without any problem. In fact, most miserable issue
is ebox fileserver account not accessible only we are connecting from UK
broadband.
I can also confirm that none of broadband providers are block VPN
protocols through there networks. Also when I am connecting my VPN
account from Colombo I can ping to any internal IPs in ebox network.
Including to ebox server. But my UK colleagues get "Host unknown"
message. However, their open VPN account get assigned a valid IP belongs
eBox network.
Guys, can someone shard a light on this issue please? My UK colleagues
are desperately need to access this file server through their VPN.
If you guys need any logs, please let me know where to find and I will
send them to you.
Thanks in advance,
Tony
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