You stay with GXS for the quality support? I think a lot of us would find that statement amusing. :)
Anyway, you are correct that the other networks have outages as well. I've seen quite a few issues with inovis and interconnects over the years, and they are pretty bad about not reporting them to people. Honestly, I've had the least connection issues with ICC.Net (now easylink... no idea what the service is going to be like post-merger). Even they are down occasionally, though, but its always been brief (no more than an hour or so at worst, in my experience). On 10/3/07, Thompson, Glenn <[EMAIL PROTECTED]> wrote: > > Why do those of us stay with GXS do so? > > As one person stated earlier, a long standing relationship. > > Another is much better customer support than I receive from Inovis. > Much better. > > Pricing is moot these days. Tell any vendor what someone else is priced > at and they will match it. > > I guess it's been a while now when GXS really messed up when their Data > Center was flooded. That was bad. Real bad. Should have never > happened but it did. > > I also know other networks have outages. They just don't send a message > so you never know it. I have had to squeeze call support to find out > why I wasn't getting documents on other VANs. > > Does GXS need to improve? Absolutely. Have I had enough? Yes. > > GXS are you listening? > > ________________________________ > > From: [email protected] <EDI-L%40yahoogroups.com> [mailto: > [email protected] <EDI-L%40yahoogroups.com>] On Behalf Of > Bob Scheuermann > Sent: Wednesday, October 03, 2007 11:05 AM > To: [email protected] <EDI-L%40yahoogroups.com> > Subject: RE: [EDI-L] GXS down again? > > This board has seen so many of these "GXS is down" messages. > > To those who use them: Why? > > I'm just curious. They can't be the best based on downtime issues so my > guess is they have good sales reps who can really shovel it..... > > [Non-text portions of this message have been removed] > > > [Non-text portions of this message have been removed] ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix. Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
