2009/1/23 Art Douglas <[email protected]>:
> While I agree in principle, sometimes there is a cost of doing business.
> $850 is not much for the potential profit of much more. Can you transfer
> the cost to your sales department? They should absorb the cost, and that
> way they can be the judge of whether or not it is worth it.
We had the same problem in the UK with OB10 being mandated by one customer.
It's their business model I object to (well, that and their arrogance
and their slowness, and their unfamiliarity with the standards they
claim to support).
They patently get companies signed up for free, promising to simplify
their invoice receipts and reduce their costs (headcount?), and then
get their pound of flesh from all of the suppliers to that company.
Setting a sprat to catch a mackerel.
I wouldn't deal with them as a point of principle. Under UK law it's
illegal to 'not accept' a valid invoice, whether paper, electronic if
digitally signed, or EDI over a VAN or with other suitable security.
Luckily they didn't try the handling-charge for paper line with us,
though that might have prompted us to just charge it straight back as
suggested here.
Unfortunately, it was a PHB who got us into this mess by assuming 'we
do EDI, it must be fine' without reading the small print.
It wouldn't have mattered (it was a big customer, and the customer
*is* always right - we're in distribution, so you'd think we'd be
right half the time, but it turns out that's the half when the
supplier is always right), but the fact was they were a big customer,
who only potentially spent a lot with us, they actually spent
diddly-squat.
Two more companies with similar business models in my file to avoid
are PolyDyne (quotewin, supplywin) who didn't even support EDI or
RosettaNet, and thought they'd basically invented the idea of sending
quote requests and forecasts electronically, and Igentica (though
maybe they've disappeared).
Mike
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