Hi Narayanan-

 

I've heard an antidotal story of one large Silicon Valley company that did
require end customer information from the distributors and then approached
the end customers which soured distributors from giving out this
information.  Your distributors' concerns are valid.  I have also been
involved when we have negotiated and received the "end customer"
information.  Just depends how much clout your company has.  Management
teams change all the time, so I'd be a bit cynical about the assurance that
the company is "ethical".  

Susan

 

From: [email protected] [mailto:[email protected]] On Behalf Of
Narayanan Bharadwaj
Sent: Friday, October 07, 2011 4:22 PM
To: edi list
Subject: [EDI-L] End customer info

 

  

Hi all, we are proposing a new change in our POS (867) message and asking
our distributors to report the "end customer" info to whom they are selling
the goods.
One of the concerns that our team is facing with South America distributors
(may be it is the same in ASIA too) is that "what if you go and reach out to
these end customers and make them your direct partners, by bypassing us". 

I know this is not a pure EDI question per say, but more of a
business/process related type of question.
But because it is linked to EDI 867, I thought of getting some inputs from
the group.

Can you please share any thoughts around:
* How do you assure the distributors about your business ethics?
* How can we encourage the distys to report this info, without any worries
of foul play??
* Are there any best practices/compliance enforcements that we can use to
over come this situation?

Thanks in advance for your comments.
Have a good weekend!!!
NB

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