Thorston, A bad item number needs to be dealt with in the ERP by the Customer Service group. At the EDI level, you have no way of validating an item, nor should you in my opinion. There are different approaches that have been taken by different clients. One was to map each item to an separate doc to load into the ERP, that way one bad item record would fail, not the whole order. The second one was where I did the ERP side of it and put the bad item number in the description field and used a generic term like "BADITEM" or something similar that would be flagged in the order and the order would not be confirmed until a CSR contacted the customer to resolve the issue, usually by phone or email. These two ways I mentioned worked well for the clients I set it up for. One way holds the whole order up until the issue is resolved, the other only holds the bad item up until it's resolved, but in every case, the resolution belongs to a CSR, not the EDI group.
Regards, Dave Records Records Consulting, LLC Email: [email protected] On Feb 14, 2012, at 9:58 AM, Thorsten Evans wrote: I am trying to get a feel from this group what the best business practice is around receiving and processing an inbound order that was sent with an invalid item (assuming you are the supplier). Where do you deal with the item? Translator? Staging tables? ERP? Other? How do you deal with the item? Delete the line? Change to active/valid item? Have a non-inventoried item that indicates a bad item was sent? Other? Who is responsible for fixing the item? EDI person? Other IT person? Order management person? Other? How do you notify the customer? Auto email? Return EDI doc (like 855)? Phone call? Don't notify? Other? Based on how you handle inactive items, how would you handle it differently? Thanks in advance for feedback on this. Thorsten Evans EDI Developer GMCR [Non-text portions of this message have been removed] [Non-text portions of this message have been removed] ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
