While any product on the market can have failures, what differentiates companies is how they handle those. I seriously doubt if anything even close to Eric's apology and offer would come from 99% of the companies we deal with.
73, Mike NF4L On 8/4/12 8:45 PM, Eric Swartz - WA6HHQ, Elecraft wrote: > Hi Jim, > > Wow, this certainly sounds like you have had bad luck. I'd like to > personally apologize to you for the frustration you have felt. > > I'm at a loss about your comment about my reaction to your question at > Dayton 2011. To be honest its been so long I don't recall the > conversation. I do know that we are usually extremely busy at Dayton, > especially when we are setting up and as the show is about to open. I > can only guess that you may have misunderstood my response (or I > misunderstood your question) and I was then interrupted by someone else, > or had to complete an urgent task, which prevented us from talking > further at that point. If I don't have the answer to a support or > technical question at shows, I usually do recommend that support is > contacted again, as they see a lot more K3s than Wayne or I ever will. I > also frequently try to direct people to a specific support engineer when > I can determine if they have better knowledge of a particular problem. > Its amazing what problems Gary, Dale, Richard, Howard and the rest of > the crew can quickly recognize and correct. But I would never brush > someone off purposely. I also take pains to be polite to everyone. I'm > always available for a direct call too if someone is not getting what > they need to solve a problem from our support team. I feel very badly > that you were left with this impression from our conversation. > > Would it be OK for me to call you on Monday to discuss your problems? If > you are currently unhappy with the state of your current K3, we will > gladly exchange it with a new production K3 with the same options at our > cost. > > Regards, > > Eric WA6HHQ > --- > www.elecraft.com > > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[email protected] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
