Both always say, "We have thick skin." They do. Being in this business isn't for everyone. Grace is hard to find within, even if you're _not_ being put in a nominally defensive position.
matt, W6NIA On Sun, 05 Aug 2012 11:09:43 -0500, you wrote: >Not only that, both Eric and Wayne put up with a lot of stuff from us >customers and do it with grace. That is also an extremely important quality >they have. Personally, I would lack patience after a while. > >73, >Bill >K9YEQ > > >-----Original Message----- >From: [email protected] >[mailto:[email protected]] On Behalf Of Mike >Sent: Sunday, August 05, 2012 5:34 AM >To: [email protected] >Subject: Re: [Elecraft] K3 - Reliability > >While any product on the market can have failures, what differentiates >companies is how they handle those. I seriously doubt if anything even close >to Eric's apology and offer would come from 99% of the companies we deal >with. > >73, Mike NF4L > >On 8/4/12 8:45 PM, Eric Swartz - WA6HHQ, Elecraft wrote: >> Hi Jim, >> >> Wow, this certainly sounds like you have had bad luck. I'd like to >> personally apologize to you for the frustration you have felt. >> >> I'm at a loss about your comment about my reaction to your question at >> Dayton 2011. To be honest its been so long I don't recall the >> conversation. I do know that we are usually extremely busy at Dayton, >> especially when we are setting up and as the show is about to open. I >> can only guess that you may have misunderstood my response (or I >> misunderstood your question) and I was then interrupted by someone >> else, or had to complete an urgent task, which prevented us from >> talking further at that point. If I don't have the answer to a support >> or technical question at shows, I usually do recommend that support is >> contacted again, as they see a lot more K3s than Wayne or I ever will. >> I also frequently try to direct people to a specific support engineer >> when I can determine if they have better knowledge of a particular >problem. >> Its amazing what problems Gary, Dale, Richard, Howard and the rest of >> the crew can quickly recognize and correct. But I would never brush >> someone off purposely. I also take pains to be polite to everyone. I'm >> always available for a direct call too if someone is not getting what >> they need to solve a problem from our support team. I feel very badly >> that you were left with this impression from our conversation. >> >> Would it be OK for me to call you on Monday to discuss your problems? >> If you are currently unhappy with the state of your current K3, we >> will gladly exchange it with a new production K3 with the same options >> at our cost. >> >> Regards, >> >> Eric WA6HHQ >> --- > >______________________________________________________________ >Elecraft mailing list >Home: http://mailman.qth.net/mailman/listinfo/elecraft >Help: http://mailman.qth.net/mmfaq.htm >Post: mailto:[email protected] > >This list hosted by: http://www.qsl.net >Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
