Eric, Thank you for your response. I appreciate the apology and readily accept it. I realize it is very difficult to meet all customer's expectations. One has to admire Elecraft's customer service philosophy. I will contact you via email off the reflector regarding your proposed hardware remedies.
Take pride in the USA. 73 Jim, W0EM --- On Sun, 8/5/12, Eric Swartz - WA6HHQ, Elecraft <e...@elecraft.com> wrote: From: Eric Swartz - WA6HHQ, Elecraft <e...@elecraft.com> Subject: Re: [Elecraft] K3 - Reliability To: "Jim Harris" <jim.w...@yahoo.com> Cc: "Elecraft Email" <elecraft@mailman.qth.net> Date: Sunday, August 5, 2012, 12:45 AM Hi Jim, Wow, this certainly sounds like you have had bad luck. I'd like to personally apologize to you for the frustration you have felt. I'm at a loss about your comment about my reaction to your question at Dayton 2011. To be honest its been so long I don't recall the conversation. I do know that we are usually extremely busy at Dayton, especially when we are setting up and as the show is about to open. I can only guess that you may have misunderstood my response (or I misunderstood your question) and I was then interrupted by someone else, or had to complete an urgent task, which prevented us from talking further at that point. If I don't have the answer to a support or technical question at shows, I usually do recommend that support is contacted again, as they see a lot more K3s than Wayne or I ever will. I also frequently try to direct people to a specific support engineer when I can determine if they have better knowledge of a particular problem. Its amazing what problems Gary, Dale, Richard, Howard and the rest of the crew can quickly recognize and correct. But I would never brush someone off purposely. I also take pains to be polite to everyone. I'm always available for a direct call too if someone is not getting what they need to solve a problem from our support team. I feel very badly that you were left with this impression from our conversation. Would it be OK for me to call you on Monday to discuss your problems? If you are currently unhappy with the state of your current K3, we will gladly exchange it with a new production K3 with the same options at our cost. Regards, Eric WA6HHQ --- www.elecraft.com ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
