My K3 has been at Elecraft for a week for warranty repairs (out of service for three weeks). So, I dropped an email early today asking what the status of repairs was. I never got a reply. So, after a few hours I sent the email again - after all, emails do sometimes fail to get through. Before the close of business, I sent yet another email asking the status of repairs on my K3 (time zones were taken into consideration).
No response from Elecraft at all! In the past I have been pleased with support. And, I wouldn't question this oversight - except it amounts to three oversights (three separate emails). Courtesy is cheap and is what I expect when dealing with a warranty repair of an expensive piece of equipment. It only takes a moment to make a quick reply - even if only saying, "No change" or "I don't know." To ignore my emails either means they are swamped with warranty repairs or the really don't care about me - the paying customer. Is this just an anomaly or is this the norm I should learn to expect? Bill W2BLC -- IN GOD I TRUST (but, NOT a single politician) ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
