I agree. They are so busy that emails get lost. The phone is super!!! 73, Bill K9YEQ
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of W0MU Mike Fatchett Sent: Monday, August 06, 2012 8:31 PM To: [email protected] Subject: Re: [Elecraft] K3- support courtesy If it was that important to you why did you not pick up the phone and call? If I expect immediate action I call. If I can wait I will send an email. Mike W0MU W0MU-1 CC Cluster w0mu.net On 8/6/2012 7:19 PM, Bill wrote: > My K3 has been at Elecraft for a week for warranty repairs (out of > service for three weeks). So, I dropped an email early today asking > what the status of repairs was. I never got a reply. So, after a few > hours I sent the email again - after all, emails do sometimes fail to > get through. Before the close of business, I sent yet another email > asking the status of repairs on my K3 (time zones were taken into consideration). > > No response from Elecraft at all! In the past I have been pleased with > support. And, I wouldn't question this oversight - except it amounts > to three oversights (three separate emails). > > Courtesy is cheap and is what I expect when dealing with a warranty > repair of an expensive piece of equipment. It only takes a moment to > make a quick reply - even if only saying, "No change" or "I don't know." > > To ignore my emails either means they are swamped with warranty > repairs or the really don't care about me - the paying customer. > > Is this just an anomaly or is this the norm I should learn to expect? > > Bill W2BLC ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
