Dear OM Poul Erik,
This would increase costs for Elecraft in dealing with Europe and
therefore need to result in higher sales price. Elecraft prices are not
exorbitant. They do not use a dealer network. If you purchase from a
dealer in the UK the rule of thumb is your price in Pounds will be about the
same as that in Dollars or about 65% higher and often the UK warranty is not
as good as that in the USA. I personally hope Elecraft never locks us into
dealerships. You can still purchase directly with a savings in cost or you
can purchase from a dealer and take advantage of their warranty. Mind you
the savings are not 65% as you must pay for shipping and taxes. We pay for
living in Europe but there are also some things we prefer here.
Elecraft support is good and so if you can localize the fault to a
module then the module could be returned rather than the whole radio. The
Elecraft products are reasonably reliable and not prone to failure. I do
not believe we are going to do better. I would not find radios from other
manufacturers to be better supported.
You are right to explore the topic. Please forgive my counter view.
I wish you and your family a Happy 2014.
73 Doug EI2CN
-----Original Message-----
From: elecraft-boun...@mailman.qth.net
[mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Poul Erik Karlshøj
(PKA)
Sent: 31 December 2013 10:03
To: Rick Dettinger; g...@ka1j.com
Cc: elecraft@mailman.qth.net
Subject: Re: [Elecraft] Shipping a K3
Please be aware, if you are from outside the US, when sending Elecraft
equipment for repair *including warranty repair* you will have to pay for
the return shipping.
For European hams, Elecraft is offering the option to have faulty equipment
repaired by a partner in Italy.
However, unlike your American ham friends, for warranty repair you will be
requested also to pay for the return shipping - also if you choose to have
the faulty Elecraft gear repaired "locally" in Europe.
It may be that the same applies to other ham-radio manufacturers. But we got
used to get a better service from Elecraft than from the others. Concerning
shipping that's however not the case.
In my job I have over the years sent professional equipment for warranty
repair both in the US and in Canada, and I believe those companies did pay
for the return shipping without asking.
I earlier - in this forum - have asked for a comment from Elecraft to this
service related issue, but Elecraft decided not to comment (hopefully they
will do now).
73 and best wishes for everybody in 2014
OZ4UN
Poul-Erik
K2/100, K3/100, KPA500 (for warranty repair!), KAT500
-----Oprindelig meddelelse-----
Fra: elecraft-boun...@mailman.qth.net
[mailto:elecraft-boun...@mailman.qth.net] På vegne af Rick Dettinger
Sendt: 31. december 2013 09:27
Til: g...@ka1j.com
Cc: elecraft@mailman.qth.net
Emne: Re: [Elecraft] Shipping a K3
If you pack it, the USPS will advise when you go to the Post Office.
I think its called Priority Mail these days.
Double packing is a good idea.
I have purchased boxes from shipping supply stores. They also have packing
material if you haven't saved any. USPS doesn't want any other writing on
the boxes. It confuses the computer.
73,
Rick Dettinger K7MW
On Dec 30, 2013, at 9:12 PM, Gary Smith wrote:
> I'm going to be shipping my K3. Any suggestions on the most affordable
> way considering insurance? I'll be packing it myself, double boxed
> with good padding and am thinking USPS 1st class.
> Haven't sent out anything pricey in years.
>
> Thanks & Happy New Year
>
> Gary
> KA1J
>
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