Jim and all,
Yes, I remember those "good old days" when the only Elecraft support
person was Gary (I was one of the K2 Field Testers). Unfortunately as
the Elecraft product line grew, the number of support persons has grown
too - it now numbers 4 - David, Craig, Howard and Gary, and the Monday
morning support email load is large.
Problems that the support staff cannot handle are still passed along to
the engineers, but that may be in the background while the support
people handle the major communications back to the customer.
Yes, I am close to the Elecraft team (particularly the support and sales
folks), and do most of the repairs on the K2 and other "thru-hole" kits
in the Elecraft line. So I am quite familiar with that part of their
operation as well as their problems. Personal phone numbers are no
longer given out (protections for the employees except in extreme
cases), but you will still receive personalized customer support service
via email or they will often phone customers with problems.
I do serve as support for those "Thru-hole" products when Gary is not
available, and I can say for myself that (from me) you will receive
extended personal support when required - yes even help with a lifted
solder pad.
I am in North Carolina, and am in a different time zone than Elecraft,
but that makes little difference, we still communicate with each other
and the customers when the need arises.
73,
Don W3FPR
On 1/7/2017 5:36 PM, Jim Rogers wrote:
Does anyone remember the good old days, back when the K2 was king, you
would call support and would be routed to an engineer or perhaps in the
case of the DSP2, Lyle himself? I remember developing a real friendship
with a guy out west, who worked from his home. Eventually we shared
phone numbers. Or you would turn to the back of the K2 manual and there
find the complete schematics and chapter 9, "Circuit Details"? Yeah, I
know, those were the days of thru-hole kits, solder smoke, and, "gee I
wish I had not done that", when you lifted a trace and had to break out
the blue wire to make things right again. Things were better
then....those really were the good old days...things were more personal
then.....
Jim, W4ATK
Licensed: General Class Sept 1953
K2, K-Line
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