Now you know why we so readily drink the Elecraft Kool-Aide... ;)
73 and welcome aboard! Scott N9AA On 5/22/18 1:43 PM, James Cizek wrote:
So I purchased a KX3 kit recently. It arrived and I carefully built it. I have a well equipped workbench with all the proper tools and instruments for doing small electronic work as I design a lot of stuff. My KX3 worked on receive right the first time, but wouldn't transmit. After many emails back and forth (on a weekend no less!!) from Wayne and the crew, it was decided I needed to send it back. I did so and Joe worked on the unit. He found a *demolished* surface mount capacitor on the control board. I unpacked my parts from bubble wrap directly onto the static mat at my workbench and used all the appropriate tools to assemble (ie, nutdrivers for standoffs, not pliers, etc!!). I know I didn't cause the damage. But, how would they know that? When Joe called me and then emailed me a picture, I thought... I'm in for it. There is no way they are going to believe me that I didn't damage it. Well, I didn't have to. Joe didn't even ask. He just fixed it under warranty and said "don't know how or when it happened, we just want you to be happy with your purchase" This is not the customer service I've become accustomed to with any vendor! Huge kudos to the owners and employees of Elecraft. This kind of treatment as a customer is unheard of in today's world and I can't say enough good things about the experience. Nothing is perfect, eventually something will sneak by and these guys not only stepped up to the plate, but went above and beyond to make it right, and make it right FAST! Thank you all very much. I appreciate all the help and wanted the group to know ( I suspect this isn't new news to anyone on this list!!) that Elecraft has made a new customer out of me that will definitely be a repeat! Thanks for taking the time to read this. It was important to me to publicly pass my thanks on to these guys!! Wish more companies were like this! 73 James KI0KN ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [email protected]
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