A good morning to all! I am sitting in my recliner, drinking a cup of java, and doing what I seem to do best, thinking,
I’m thinking; when I sent my computer into the Company for repairs (under warranty), the Company did something I had never experienced before. They “GAVE ME A WEEKLY UPDATE” every Friday by email or phone call, to tell me the status of my computer! Every week, I knew what was happening to my computer, (1) had they received it? (2) Were they working on it? (3) What have they found? (4 ) What problems have they encountered? (5) Is it fixed? (6) Have they sent it back to me? On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I was having. On April 10th, (2 days later) Elecraft received my K2. I know this NOT because I was notified, but because I researched the tracking number. On May 7th, (29 days later), Elecraft cashed my deposit check that was sent with the K2. I know this NOT because I was notified, but because I researched my banking statements. On May 23rd, (today, 45 days later) I am beginning to think I may never see my K2 again! I’m thinking; wouldn’t it be nice if all Companies kept their customers “informed” of a products status when sent in for repairs, like the computer Company did? I’m thinking; this would be a GREAT improvement to customer service! Don, KE0PVQ Let the lava flow begin Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10 ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
