My KPA1500 went for a vacation for updates. Rene in service and Madelyn kept me updated along the way. I thought the whole process was handled professionally and I appreciate the effort the staff exhibited.
Not sure what happened with your radio but from what I read and experienced that is not the norm. Dave wo2x Sent from my waxed string and tin cans. > On May 23, 2019, at 1:32 PM, Hank <h...@optilink.us> wrote: > > > Don... > My experience with Elecraft was similar to your PC repair experience. > My KX3 went in for the ATU/low voltage tuning bug (which was repaired out of > warranty at no cost to me). I guess it's not really a bug, but some > component value variations (in particular a resistor) cause weirdness with > the ATU when supply voltage falls below about 9.8v (for me). > > They sent an email the day it arrived. > They sent an email when it went on the bench. > They sent an email telling it was fixed. > They sent an email when it was ready to ship. > They sent an email when it shipped. > I guess they like me more maybe? :-D > Hank > K4HYJ > K3S, P3, KX3 > > ----- Original Message ----- > From: Don Schroder (donandde...@hotmail.com) > Date: 05/23/19 13:20 > To: Elecraft Reflector (elecraft@mailman.qth.net) > Subject: [Elecraft] To improve customer service > > A good morning to all! > > I am sitting in my recliner, drinking a cup of java, and doing what I seem to > do best, thinking, > > I’m thinking; when I sent my computer into the Company for repairs (under > warranty), the Company did something I had never experienced before. They > “GAVE ME A WEEKLY UPDATE” every Friday by email or phone call, to tell me the > status of my computer! Every week, I knew what was happening to my computer, > (1) had they received it? (2) Were they working on it? (3) What have they > found? (4 ) What problems have they encountered? (5) Is it fixed? (6) Have > they sent it back to me? > > On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I > was having. > > On April 10th, (2 days later) Elecraft received my K2. I know this NOT > because I was notified, but because I researched the tracking number. > > On May 7th, (29 days later), Elecraft cashed my deposit check that was sent > with the K2. I know this NOT because I was notified, but because I researched > my banking statements. > > On May 23rd, (today, 45 days later) I am beginning to think I may never see > my K2 again! > > I’m thinking; wouldn’t it be nice if all Companies kept their customers > “informed” of a products status when sent in for repairs, like the computer > Company did? > > I’m thinking; this would be a GREAT improvement to customer service! > > Don, KE0PVQ > Let the lava flow begin > > Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10 > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
