Weekly updates are super. Probably wouldn’t cost more than $100 or so added onto the bill...
Chuck Jack KE9UW Sent from my iPhone, cjack > On May 23, 2019, at 12:18 PM, Don Schroder <[email protected]> wrote: > > A good morning to all! > > I am sitting in my recliner, drinking a cup of java, and doing what I seem to > do best, thinking, > > I’m thinking; when I sent my computer into the Company for repairs (under > warranty), the Company did something I had never experienced before. They > “GAVE ME A WEEKLY UPDATE” every Friday by email or phone call, to tell me the > status of my computer! Every week, I knew what was happening to my computer, > (1) had they received it? (2) Were they working on it? (3) What have they > found? (4 ) What problems have they encountered? (5) Is it fixed? (6) Have > they sent it back to me? > > On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I > was having. > > On April 10th, (2 days later) Elecraft received my K2. I know this NOT > because I was notified, but because I researched the tracking number. > > On May 7th, (29 days later), Elecraft cashed my deposit check that was sent > with the K2. I know this NOT because I was notified, but because I researched > my banking statements. > > On May 23rd, (today, 45 days later) I am beginning to think I may never see > my K2 again! > > I’m thinking; wouldn’t it be nice if all Companies kept their customers > “informed” of a products status when sent in for repairs, like the computer > Company did? > > I’m thinking; this would be a GREAT improvement to customer service! > > Don, KE0PVQ > Let the lava flow begin > > Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10 > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[email protected] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
