OK Jim.
Yes, Doug has expressed his positive experiences and that is fine. I
would still rather travel one hour within this country to get things
sorted. Your experience of Kenwood in the USD is a mirror image of the
situation here with Elecraft. It seems a characteristic of US
manufactured equipment over here going back to Heath, Drake, Swan etc
which was always fraught with difficulties. As a result, it's always
seemed to be considered as a "niche" market. I just hope it can change
in the future. At the moment, I am keeping my fingers crossed that my 2
K3 rigs continue to operate as I'm not inclined to buy a K4 in the
present circumstances. Based on previous experiences with electronic
equipment, the prognosis is not very good - a problem always seems to
arise at some stage (irrespective of the manufacturer).
73
Reg
G3WPF
On 03/08/2023 23:04, Jim Brown wrote:
On 8/3/2023 2:29 AM, G3WPF via Elecraft wrote:
You are still missing the point Jim.
The choice is simple. The customer can either go through the risk
and rigmarole of conducting their business direct with Elecraft,
several thousand miles away or driving an hour or so to buy/have
serviced/repaired a broadly equivalent rig from other manufacturers.
I haven't misunderstood at all -- indeed, I WOULD consider that issue.
And I suspect that if Elecraft does not currently have a relationship
with distributor or service in EU, it's because they don't know of a
suitable firm.
That said, EI2CN has responded to this concern in a positive way.
And this observation from my experience: several years ago, I bought a
Kenwood D74A VHF/UHF talkie from a US vendor, hoping it would be a
replacement for the TH-F6As that I've used and loved for twenty years.
The user interface was so bad that I had to refer to the manual (a
pdf, which I printed most of) to do almost anything, so I rarely used
it, sticking the TH-F6A instead.
When I eventually did pick it up for some reason, it was dead, and out
of warranty. In this country of ~340 million souls, Kenwood lists only
one service center, and it took nearly a month to get an address or
contact info. I've long considered Kenwood as the best of the JA rigs.
73, Jim K9YC
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