I would agree that your criticism is somewhat inappropriate Julian, Elecraft still do an excellent job especially since they deal with a very much greater customer base these days.
A couple of points worth commenting on though. I recently ordered some upgrades for my K2 (yes some of us still use those...). Confirmation of order and dispatch was very quick. A few days later the tracking at UPS after it had left customs also showed they attempted to deliver but clearly had not. In fact what happens is that Parcel Force send you a postcard to instruct you how to pay the customs fees and that time corresponded to when they had sent that postcard, not when they delivered (the postcard, with a different Parcel Force tracking number, arrived the next day and I paid and arranged delivery for the following day). There were a couple of small omissions in the parcel, so guess Elecraft do sometimes make mistakes. An email to sales resolved these, the missing parts were dispatched the same day and received here yesterday. So apart from that slight hiccup I am a very satisfied customer. 73 Dave G3YMC K2 #2498 -- View this message in context: http://n2.nabble.com/Elecraft-Sales-service-goes-from-bad-to-worse-tp2489040p2490003.html Sent from the Elecraft mailing list archive at Nabble.com. ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
