OK - what service did Elecraft use to ship your package? There are several options at different price levels, so let's get specific.
Did they use: Express Mail International? Priority Mail? First Class Mail? Parcel Post? Discussion of these issues requires that we not only say Post Office - but denote the specific service used. Each has their drawbacks. EMI is the only service from the U.S. Post Office with tracking of your package (and it is poor compared to that with UPS, Fedex, or DHL) and full insurance coverage. Regarding UPS, the rates for UPS are very competitive with the Post Office, if a properly negotiated rate plan is in place with UPS. From the U.S. to portions of the U.K. it can be within a dollar or two either way. To other countries, the same cannot be said. So, which service did they use for this package, and what was the real reason the package was delayed? -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Julian, G4ILO Sent: Tuesday, March 17, 2009 5:22 AM To: [email protected] Subject: Re: [Elecraft] Elecraft Sales service Jon K Hellan wrote: > > Julian, G4ILO wrote: > >> It remains true, in my opinion, that it is taking longer and costing more >> for us in Europe to order things from you. The shipping and tax >> collection >> costs are especially steep for smaller items. It may not be your fault, >> but >> it is nevertheless a discouragement to further purchases. > > The change from USPS to UPS was bad. UPS is twice as expensive as USPS > used to be. And less convenient. At > least in my country, UPS is oriented towards business customers, and > sorting out a way to deliver to private > individuals is a hassle. The mail really works here. I understand the > reason for the change had something to > do with insurance. Have you checked if it is possible to arrange a third > party insurance solution? > > The K3 came by UPS. It was expensive, but then the K3 was expensive and the charges were not out of proportion. It was delivered in a van that had UPS on the side. There were no problems at all, though we are at home all the time so there is not an issue with receiving deliveries on a weekday. No, the problems - at least here in the UK - are due to the use of USPS which apparently uses Parcel Force here for delivery. A lot of people here refer to them as "Parcel Farce" and with good reason. I have had several parcels sent by them go missing even though apparently signed for. So you can perhaps understand my overreaction when being given (incorrectly) to believe last night that Elecraft had completely messed up the shipping address. When I order stuff from eBay sellers in Hong Kong it arrives in less than two weeks, shipping costs are lower, and they are delivered here my Royal Mail (the regular Post Office.) If Elecraft used a service that resulted in Royal Mail delivery here I wouldn't be concerned even about a missing street address because they would work it out themselves from the name and zip code. ----- Julian, G4ILO. K2 #392 K3 #222. http://www.g4ilo.com/ G4ILO's Shack http://www.g4ilo.com/kcomm.html KComm for Elecraft K2 and K3 http://www.wota.org.uk/ Wainwrights On The Air -- View this message in context: http://n2.nabble.com/Elecraft-Sales-service-goes-from-bad-to-worse-tp2489040 p2490534.html Sent from the Elecraft mailing list archive at Nabble.com. ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
