wayne burdick wrote: > > Julian, > > Elecraft's sales and support functions have not changed in any way. We > always do things as customers request, as quickly as possible, and I'm > proud of our staff's efforts. Anything less is an anomaly, and we'll > deal with it immediately. > > If you have issues of this sort in the future, please email myself or > Eric directly. There is nothing to be gained by using the reflector. > > You are correct, Wayne. I was just angry to receive an email that gave the apparent impression that you had shipped my order to an invalid address with incorrect other contact details.
Katie has since informed me that the full address was used on the shipping label, and that it somehow failed to copy into the email she sent me. That would appear to be correct since I have just received a correctly addressed letter from Parcel Force informing me that they are holding the package at their depot. The incorrect information from the USPS website that they had tried to deliver the package yesterday, together with being led to believe you had used an incorrect shipping address, made me come to the conclusion that the delivery failure was due to mistakes made by Elecraft Sales. I am glad that was not the case and apologize to the individuals concerned, even though the information they provided me with was the sole reason I came to that conclusion. It remains true, in my opinion, that it is taking longer and costing more for us in Europe to order things from you. The shipping and tax collection costs are especially steep for smaller items. It may not be your fault, but it is nevertheless a discouragement to further purchases. ----- Julian, G4ILO. K2 #392 K3 #222. http://www.g4ilo.com/ G4ILO's Shack http://www.g4ilo.com/kcomm.html KComm for Elecraft K2 and K3 http://www.wota.org.uk/ Wainwrights On The Air -- View this message in context: http://n2.nabble.com/Elecraft-Sales-service-goes-from-bad-to-worse-tp2489040p2490347.html Sent from the Elecraft mailing list archive at Nabble.com. ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
