Hello Bob,
Upon returning from vacation, I discovered your mail as well the mails from
our supportive clients.
First, allow me to apologize on behalf of TUV Product Service staff members
for our delay in responding to your request. We are in the midst of a great
deal of change and at times, it overwhelms our systems. We keep scaling them
up as a result.
Second, your experience has initiated a Corrective Action loop for our Toll
Free and Internet Gateway E-mail coverage. We left ourselves open to your
justified criticism.
I understand from internal TPS e-mail traffic that Jennifer Anderson will be
contacting you if she has not been already. I too remain at your service. I
can be reached at 612 638 0254.
Again, our apologies. We look forward to earning your business.
Best Regards,
Gene Panger
Director, Sales and Marketing
TUV Product Service
