Brian,

You can provide maintenance and servicing info to your customer.
Just be sure your manuals are in order.

To write a any kind of manual, a clear definition "audience" is necessary.
In your case, you are considering the training and knowledge of the
average laboratory user - about the hazards of performing maintenance
on electrical equipment (best to assume none).  Qualified as a
scientist (even in an electrical field) has no relation to a qualification
to perform maintenance tasks.

Tasks requiring the ability to understand (and avoid) the hazards
present must only be carried out by truly qualified personnel.
You recognize this in the construction of your equipment.
> My main area of difficulty lies in that we rely on the fact
> that our electronic units are located behind locked doors or screwed
> panels to achieve our LVD compliance.

You should clearly establish at least two categories of personnel who
will be interacting with your equipment:

1. Skilled personnel (maintenance staff, specialists).
You must define the general skills/knowledge required
or the necessary qualification(s) of skilled personnel.

You must also specify any specific training/knowledge these
skilled personnel will require to be able to recognize and avoid
any proprietary hazards in your equipment.

2. Users (operators).
Assume:
they cannot recognize any hazards
(they only know what you've told them in the manual)
they will ignore many of your warnings
(which is why some designers use special screws for closing off
non-user areas)

You cannot assume that the user is a skilled person.
EN 61010 does not assume this.

Your duty as the manufacturer is to CLEARLY separate tasks
which can be performed by users from those which must
only be performed by skilled/trained personnel.
Then, you must explain how to carry out these tasks safely.

Regards,

Matt

PS
If you want to talk about the "qualifications" of scientists - just browse
around
the internet.  Or go directly here:
http://www.rli.com/accident/year_lists/pre-1987.html
#021: 1977: Scientist blinded by pulsed Nd:YAG laser.
A scientist was partially blinded by a reflection from what was called a
relatively weak Nd:YAG The exposure in the eye was approximately 6 mJ.
However, 6 mJ in a 10 nsec exposure time creates enormous peak power
approximately a thousand times greater than the limit allowed into the eye.
Although the laser was thought to be relatively weak, in fact it was many
orders of magnitude above the accepted safe exposure limit.
As a result of the exposure, a vitreous hemorrhage was produced and the
person went into shock. Fortunately, the hemorrhage did not produce a foveal
lesion, and eventually some vision did return.
The accident was due to the fact that although eye protection, was
available, it was not being used. This incident could have been avoided if a
laser safety program had developed a safety awareness so that people wore
protective eyewear.















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