Group:
I ran into an interesting curve on 61000-3-2/-3-3 that I wanted to make
sure I dealt with appropriately. In our efforts to requalify our products
for these requirements we handled most of the situations we could come up
with, but the one area I missed was our Service department. We have
product with an older supply that does not meet the requirements for
-3-2/-3-3 that was returned to us for service late last year. After it has
been repaired, our shipping group noted that this model was on our hold
list due to the power supply requirements that went into effect 1 Jan 2001.
I am assuming that we would have been able to ship the unit back into the
EU through 31 December 2000, but now will need to bring it into compliance
with the new standard (i.e. change the power supply to a compliant supply).
Please let me know if what I've outlined above is correct or whether there
are provisions for returns for service or other issues that we might
consider.
Regards,
Michael Garretson
Sr. Compliance Engineer
RadiSys Corporation
+1 503 615-1227
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