I went through the process at my last employer. 
I thought it was a good idea.

1) There was traceability in all areas, finance, tech support,
sales, R&D, purchasing, manufacturing, in short - everywhere.
If a problem arose, it was traceable and could be remedied.
2) Better stuff? Perhaps. But there definitely was consistency.
If you design junk, you'll at least be consistent in building it.
3) If your vendors have it, you could reduce or in some cases
elminate, certain in-coming inspection steps/tests. That in itself
saves time/money, and reduces problems.  
4) In large RFPs that I dealt with, filling out the huge sections 
requiring large amounts of information to demonstrate quality/quality
assurance practices, design control, etc. were waived
if we had ISO certification. Saved A LOT of time, and we stood-out
against those that didn't have it. It was an edge.

There are many more reasons, but those are just a few of what I feel
are key areas. 

John A. Juhasz

GE Interlogix
Fiber Options Div.
Bohemia, NY 


-----Original Message-----
From: Brian O'Connell [mailto:[email protected]]
Sent: Thursday, August 08, 2002 10:36 AM
To: Product Safety Technical Committee
Subject: ISO 9k/2k relevance



Good People of the PSTC:

I've had some conversations with our Component Engineers, Sales and QA
people. I could not identify any customer that placed an order based on our
ISO 9k and/or 2k certification.  Nor could I identify any component
specified and/or purchased that was based on whether a supplier has ISO
certification.

Is the ISO "paper mill" relevant? Is there empirical evidence that ISO
certification results in "better stuff"?  Is ISO certification a requirement
for your purchasing policies? Has ISO certification been a determining or
contributing factor for selection of your company's products?

At this point, I am not being critical of the ISO "process"; I am attempting
to understand its ROI and relevance to product quality.

I speak only for myself; nothing said here represents my employer's
policies.

R/S,
Brian


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