Hi Peter, Why not offer to exchange for an earlier board for which there is already an established setup? This may provide an opportunity for the customer to get something up and running.
Jim PS (Overall I have read very positive reviews of your product.) ----- Original Message ----- From: "Peter C. Wallace" <[EMAIL PROTECTED]> To: "Enhanced Machine Controller (EMC)" <emc-users@lists.sourceforge.net> Sent: Friday, November 07, 2008 6:20 PM Subject: Re: [Emc-users] Pissed off of EMC2 and 7i43 > On Fri, 7 Nov 2008, Richard Acosta wrote: > >> Date: Fri, 07 Nov 2008 17:57:39 -0200 >> From: Richard Acosta <[EMAIL PROTECTED]> >> Reply-To: "Enhanced Machine Controller (EMC)" >> <emc-users@lists.sourceforge.net> >> To: "Enhanced Machine Controller (EMC)" <emc-users@lists.sourceforge.net> >> Subject: [Emc-users] Pissed off of EMC2 and 7i43 >> >> Ok, i really pissed off, i have bought something i cant use. >> I have been trying to do something with this crappy card and all i get >> is error this, error that, no clear info, no clear manuals, i have asked >> for help and i have 3 different versions of what should i do, and... >> none has worked. >> Mesa sends me to EMC2 Boards, since it looks they have not a clue on how >> to make their own board work. > > Thats more than a little unfair. We know our boards and their firmware > inside > and out. > > We (Mesa) are _not_ experts on EMC, the HostMot2 driver, or HAL setup > issues. > That is why you were referred to the EMC list, where people with more > experience in these areas can help you. > > Also HostMot2 driver support is very new, requiring that you update your > EMC2 > installation to the latest (trunk) version. The newness of the driver also > means that you have the disadvantage that there are few people with 7I43s > using Hostmot2 to compare notes with. > > The firmware in the 7I43 is new as well, and although we have tested > compatibility with many parallel ports, there may still be EPP issues here > that need to be addressed. Without exact descriptions of the problems, > error > messages, etc there is little we can do to improve comptibility. > > What I have not seen from you is detailed information about: > > What version of EMC you are using > > What your HAL file looks like > > What kind of error messages you have > > > Peter Wallace > Mesa Electronics > > ------------------------------------------------------------------------- > This SF.Net email is sponsored by the Moblin Your Move Developer's > challenge > Build the coolest Linux based applications with Moblin SDK & win great > prizes > Grand prize is a trip for two to an Open Source event anywhere in the > world > http://moblin-contest.org/redirect.php?banner_id=100&url=/ > _______________________________________________ > Emc-users mailing list > Emc-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/emc-users ------------------------------------------------------------------------- This SF.Net email is sponsored by the Moblin Your Move Developer's challenge Build the coolest Linux based applications with Moblin SDK & win great prizes Grand prize is a trip for two to an Open Source event anywhere in the world http://moblin-contest.org/redirect.php?banner_id=100&url=/ _______________________________________________ Emc-users mailing list Emc-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/emc-users
