Well said, Jack.  Onward!

> Date: Tue, 7 Jul 2009 10:18:36 -0500
> From: j...@coats.org
> To: emc-users@lists.sourceforge.net
> Subject: Re: [Emc-users] OpenGL on EMC2? + 7i43
> 
> I think we have gotten the message across to Richard.
> 
> Folks that NEED a place to call for everything, and with
> less patience, and more money than time, NEED to have
> a vendor they can pay to fix things.
> 
> Much of the economy in the USA (and I assume to some
> extent elsewhere) is based on this perceived need.
> 
> There is nothing wrong with Richards requests, other than
> a perceived feeling that there is an obligation to 'make it right
> on his terms'.
> 
> If Richard or others need that, there are folks that are willing
> to sell EMC2 and other FOSS products to him with a service
> contract so they will be their first line of defense.
> 
> I am guessing we have some of those vendors on this
> list.
> 
> Nothing wrong with that either.  I used to work for a company
> that sold FOSS systems and support.  They were basically
> a white box vendor, that added their service, and charged the
> customer for the privilege of the customer not having to do it
> themselves.  One problem we did have was our customers
> figured out the software was FOSS, so they went to the lists
> to get support.  Again, nothing wrong there.  But then they
> expected us to 'fix' what they had done for 'free' because it
> was FOSS. ... At time it is hard to say no to customers,
> but without $$ we had to.
> 
> ... Enough war stories, lets go back to fixing issues and
> let us know of your successes!
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