Jan de Kruyf wrote:
> So at the moment I am engaged in trying to set up a proper industrial
> strength back-up structure for the solution I have proposed.
>   
In this special case, you need to separate the software from the 
hardware.  With Heidenhain, A-B,
Fanuc, etc. they support both at the same time, it is not your worry 
where the problem lies.
A specific version of EMC2 does what it does, and after establishing 
that a specific version works correctly on your machine, it will not be 
very common to have the behavior suddenly change.  You may occasionally 
discover some oddity with a new part program that doesn't behave as you 
expect, and then you need to figure out whether the problem is the part 
program itself, or the way EMC2 handles that particular code sequence.  
But, if you are using the same part programs continuously, it would be 
quite unusual for EMC2 to suddenly have a problem with them.  If it 
DOES, you can always reload the entire software package in short order, 
and then import that machine's config files from a backup file.

On the other hand, you will need to repair the computer and CNC hardware 
from time to time.  You don't say what kind of motion control hardware 
you plan to use in this case, but the makers of that hardware would be 
the ones to contact when there are problems.  Hopefully they have some 
diagnostic programs that can rule in or out whether software is part of 
the problem.

I certainly support my hardware anywhere in the world by email, but not 
by on-site technicians.

So, what I am trying to say is you may actually be asking the wrong 
question.  You may have to explain this to the management layers that 
when you need support, you are much more likely to need HARDWARE support 
than EMC support.  If you are going to be doing your own retrofits on 
these machines, it would be quite good for your organisation to develop 
and maintain the in-house expertise to fix them.  This will be much 
better than a journeyman CNC repairman who's never seen the machine 
before coming in and trying to fix it.

Jon

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