Jan, If this machine is that critical perhaps you should retrofit a less critical machine first and build some in house expertise using EMC2?
I provide paid support for various machines that I have worked on in the US, however trying to provide machine specific support for a machine that is so remote from my location (USA) would be very difficult. I recommend that you pursue a machine/control integrator who resides in South Africa who is familiar with EMC2. Dave On 3/3/2010 6:37 PM, Jan de Kruyf wrote: > good day to you all. > > I have carefully dug through the linuxcnc website and I have come to the > conclusion that you people have created a wonderful piece of software. > At the same time there are a few machines within the company that need a > retrofit with a new controller, here is the link to a more modern version of > one of them: > > http://www.starragheckert.com/sh/index.php?option=com_content&task=view&id=89&Itemid=197<https://mail.manturbo.co.za/exchweb/bin/redir.asp?URL=http://www.starragheckert.com/sh/index.php?option=com_content%26task=view%26id=89%26Itemid=197> > > so I have been strongly advocating the open source route. > This, however, gets opposed by some of the managers who consider opensource > to be rather 'hobbyist' if you understand what I mean. > > So at the moment I am engaged in trying to set up a proper industrial > strength back-up structure for the solution I have proposed. > > My question to you is: > Would any of you see their way clear to offer such backup, against some > renumeration to be agreed upon. > I.e. in the way we get back up from Heidenhain, Allen-Bradley etc. We have a > problem we send a mail and we get help on short notice to sort the problem. > Or if it is urgent we phone, get told to do some tests, phone again and so > on until the issue is resolved. > > Would you be able to enter in a written contract in this respect? > > I personally know that this looks to you perhaps a bit silly, since this > support is easily be gotten from the mailing list, but at the same time > corporate people see the world from a different perspective. So I suppose it > is only right that this view is accommodated also in the open source > movement. > > Best Regards, > > Jan de Kruyf. > > MAN Turbo South Africa Pty. Ltd. > ------------------------------------------------------------------------------ > Download Intel® Parallel Studio Eval > Try the new software tools for yourself. Speed compiling, find bugs > proactively, and fine-tune applications for parallel performance. > See why Intel Parallel Studio got high marks during beta. > http://p.sf.net/sfu/intel-sw-dev > _______________________________________________ > Emc-users mailing list > [email protected] > https://lists.sourceforge.net/lists/listinfo/emc-users > > ------------------------------------------------------------------------------ Download Intel® Parallel Studio Eval Try the new software tools for yourself. Speed compiling, find bugs proactively, and fine-tune applications for parallel performance. See why Intel Parallel Studio got high marks during beta. http://p.sf.net/sfu/intel-sw-dev _______________________________________________ Emc-users mailing list [email protected] https://lists.sourceforge.net/lists/listinfo/emc-users
