On Sun, 09 Jul 2017 18:32:23 +0000 Andrew Williams <a...@andywilliams.me> said:

> With another way to get folk on IRC we don't necessarily improve the
> experience for folk looking for help - it's a mass of folk who may be afk
> or may not be able to answer the questions - a lot of the time we see

we at least connect the people. you can't force people to be awake 24/7 or to
answer things. you can smooth the entry barriers down as much as possible in
the hope things improve.

> people join, ask a question and leave some time later having "no waited
> long enough" for the right person to swing by. I'd be keen to see if there
> are mechanisms for answering questions quicker or helping folk identify how
> to get answers faster or more reliably...

pay people fulltime to be alert 24/7 to reply? irc (and even slack) is for the
impatient and for "instant response". that's it's nature. otherwise we have
used email for longer term stuff. and as was mentioned - forums are the www
equivalent. you still then have a barrier of making people register etc. and
then if forms don't integrate with email as it stands we divide the community
again... which is why i'd prefer a solution that keeps it together as much as
possible to improve the chances that people actually interact. :)

> Andy
> 
> On Sun, 9 Jul 2017 at 10:25, Carsten Haitzler <ras...@rasterman.com> wrote:
> 
> > On Sun, 9 Jul 2017 22:06:16 +0900 Carsten Haitzler (The Rasterman)
> > <ras...@rasterman.com> said:
> >
> > > On Sun, 9 Jul 2017 11:14:29 +0100 Al Poole <nets...@gmail.com> said:
> > >
> > > > I think you're right if you're only talking about developers. It would
> > be
> > > > good to get users involved, i see there's quite a lot of people who
> > hang
> > > > out in #e on freenode. If they could be more engaged that might be
> > > > encouraging to them and let developers do dev....
> > >
> > > the problem is we need and want developers to engage with users. reddit
> > is a
> > > good example of a well done "forum". the real thing is a stand alone
> > forum
> > > fragments further. if we can tie it to email that'd be perfect.
> > >
> > > smooch is a good idea too. has technical issues and usability problems,
> > but i
> > > think we could take the idea and improve it with better integration to
> > irc
> > > e.g. use an irc bot on #e and the bot just provides a WWW window into #e
> > for
> > > as long as the chat window in the browser is up.
> >
> > FYI:
> >
> > http://rdf4j.org/support/irc-web-chat/
> > https://kiwiirc.com/
> >
> > having that come up and just join #e (and nothing else) on our www might
> > actually be the best.... :) maybe just provide a "select nick name here"
> > box
> > with a "go chat" and have it randomly choose the default nick name in js
> > on the
> > www page... :) glue #e to slack like we glued #edevelop with a bot. IMHO
> > better
> > than smooch by far.
> >
> > > > On Sun, Jul 9, 2017 at 7:27 AM, Pierre Couderc <pie...@couderc.eu>
> > wrote:
> > > >
> > > > >
> > > > >
> > > > > On 07/09/2017 06:30 AM, Vincent Torri wrote:
> > > > >
> > > > >>
> > > > >> with mailing list, phab  and irc as the current way to ask
> > questions,
> > > > >> file bugs or talk about development, is there sufficiently manpower
> > to
> > > > >> ask more questions in a forum ?
> > > > >>
> > > > >> i don't think so.
> > > > >>
> > > > >> Vincent
> > > > >>
> > > > >>
> > > > >> +1
> > > > >
> > > > >
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> > > --
> > > ------------- Codito, ergo sum - "I code, therefore I am" --------------
> > > The Rasterman (Carsten Haitzler)    ras...@rasterman.com
> > >
> > >
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> > The Rasterman (Carsten Haitzler)    ras...@rasterman.com
> >
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> -- 
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> http://ajwillia.ms
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-- 
------------- Codito, ergo sum - "I code, therefore I am" --------------
The Rasterman (Carsten Haitzler)    ras...@rasterman.com


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