Are you sure he didn't click "refresh firefox"? I keep getting that and
want to stop it, but I'm not sure if I can. It would wipe out most
settings and I think only keeps bookmarks.
James Pulver
CLASSE Computer Group
Cornell University
On 01/29/2016 09:30 AM, Moody, John (jmoody) wrote:
Hello, this morning I had a user that complained that all his personal
settings were missing from his Firefox installation. Currently he is
using the ESR version of Firefox and it automatically updated sometime
this week to 38.6.0. On closer examination it appears that his profile
was completely recreated. Going back to system restore and comparing
the files, he has a new profile directory and everything was clean with
no traces of his old profile. To fix I simply restored from system
restore and restarted Firefox and all his settings came back. So far I
have only experienced this with this one user but need to know if this
is a known issue with Firefox and if there is something we can do to
prevent this from happening again.
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