on 11/1/00 3:57 PM, Andi Payn at [EMAIL PROTECTED] wrote:
> One of the features of this server is that, if someone sends mail to me at,
> say, [EMAIL PROTECTED], it'll create a new mailbox called "test" in my
> [EMAIL PROTECTED] account, and stick the mail there.
>
> Unfortunately, Entourage doesn't seem to want to see this new mailbox. If I
> select the top-level mailbox, the right pane shows me a hierachical list of
> mailboxes, including the new one. However, it doesn't show up on the left
> side (even if I unsubscribe and subscribe again). I try to get the complete
> list of mailboxes, and it still doesn't show up. I try to clear the cache,
> quit Entourage, restart it, and get the complete list again, and it still
> doesn't show up. Finally, I had to delete the account and create a new IMAP
> account to get the folder list in sync.
>
> A related problem: IMail doesn't really understand hierarchical mailboxes,
> but it has a hack to get around that. Let's say I have a folder called
> Testing, with subfolders called 123 and 456. They work just fine over IMAP,
> and on the webmail client they show up as top-level mailboxes called
> "Testing.123" and "Testing.456" (which is fine with me).
>
> However, if I try to rename "Testing" to "Test," I end up with an empty
> folder called "Test," and two orphaned subfolders (which can still be
> accessed by webmail as "Testing.123" and "Testing.456" but which can't be
> accessed by IMAP).
>
> If I go into the webmail client and explicitly rename all three folders to
> "Test" and "Test.123" and "Test.456" they should reappear under "Test" (and
> they do in other IMAP clients). But in Entourage, I have the same problem as
> above--the new mailboxes just won't show up properly.
Oddly enough, I was just looking at a similar problem when this arrived. We
briefly used the IMAP mail services of WebStar this spring, before moving to
EIMS (from Qualcomm/Eudora). With WebStar, Outlook Express could create
subfolders inside mailboxes. With EIMS, they appear to create allright, but
after a folder refresh they are all at the main level. For instance, if I
created something called "Subfolder" inside "MainFolder" of the account, on
refresh it would show up as "MainFolder/Subfolder". I believe this is
caused by Outlook assuming that the server's hierarchy character is always
going to be "/" and using that in the creation name, when EIMS uses ":".
When an IMAP client issues a LIST command, one of the things it gets back is
the hierarchy separator character, and my guess is the OE, (and now
Entourage) is ignoring this. If I create the subfolders and submailboxes in
Eudora, and then look at them in OE or Entourage, they appear to show
properly.
It may be that your problem is something similar in reverse. Just for fun,
try downloading Eudora (www.eudora.com) or Mulberry (www.cyrusoft.com), and
set them up to access the account. If the folder and submailboxes show up
fine there, but not in Entourage, it may be something like this. Does your
iMail documentation indicate what it uses for the "hierarchy separation
character"? I was going to spend a few minutes tonight logging the TCP/IP
session between Entourage/OE and EIMS, to see what each is doing during
mailbox/folder creation, and I'd be glad to let you know what happens if you
are interested.
--
David Oberst/NWT Bureau of Statistics/Yellowknife, NWT, Canada
[EMAIL PROTECTED] [Explore Canada's Arctic]
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