On 11/10/2000 3:20 PM, "Ronald Guest" <[EMAIL PROTECTED]> wrote:
> We've noticed a problem displaying email in Japanese. It was uncovered as
> part of a migration of some users to Exchange as an email server (but using
> Entourage as the Mac client). Email using the old (Unix) email server was
> 7bit encoded using JIS (New). Email from the Exchange server is in
> Shift-JIS. In both cases
> Content-Type: text/plain;
> charset="iso-2022-jp"
> Entourage is set to Format-Character Set->Automatic when looking at these
> messages.
That's the problem, if it's shift JIS, it shoult be labeled "iso-2022-jp"
(which is JIS).
> Both Japanese encodings should be fine but...
>
> JIS (New) 7bit encoded email displays just fine.
>
> The body of the Shift-JIS encoded email is not displayed at all. Just an
> empty window. If the user manually selects Format->Character
> Set->Japanese(Auto-Select) then the text is displayed. So it seems Entourage
> is not properly detecting the email encoding.
We are believing the MIME header.
> If you set Entourage to have Japanese (Auto-Detect) as the default (using
> Mail & News preference->Read), the mail is *not* displayed correctly. I.e.
> selecting Japanese (Auto-detect) only works if done manually. I believe this
> situation occurs because the preference only applies to email that does not
> specify the content type. The email from Exchange does specify the content
> type.
That is the default for *unlabeled* messages. This one is clearly labeled.
> We've fiddled around with settings in Entourage quite a bit and haven't
> found a solution (other than the user having to manually select Japanese
> every time they look at a message from Exchange). I looked in the archive
> for this list and haven't found any mention of this sort of problem.
>
> It happens on a number of Macs. All running OS 9.0.4. Exchange is version
> 5.5.
>
> Any solutions known?
Create a rule to switch the character set to Japanese (Auto-Select) and have
it apply to messages where from contains the domain with the buggy Exchange
server.
Dan
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