Did you rename your identity in Entourage or change your name on your Palm?
They need to match.
In Entourage select, "Switch Identity" from the file menu and when the
identity list is showing, make sure your identity is the same as the name in
your Palm.
-Steve
On 9/14/01 1:56 PM, "Dan Frakes" <[EMAIL PROTECTED]> wrote:
> Since switching to Entourage this spring, I have been happily synching my
> Palm with my Entourage database.
>
> However, beginning this past week, when I try to sync I get an error that
> the HotSync manager can't find my User data. When I go to Conduit Settings
> and try to double-click on the Entourage Conduit, I get the following error:
>
> "An Entourage identity matching this Handheld user could not be located."
>
> I cannot even open the Entourage conduit settings -- I get this error and
> have to hit "OK."
>
> I haven't changed anything on my system or my Palm, nor have I moved any
> files.
>
> Any ideas?
>
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