Thanks, Dan turning off the junk filter got it through. Jud offered to look
at my account and I think I will let him so you guys can maybe be aware of
what does that.

Steve Frawley <[EMAIL PROTECTED]> from the IBook - Entourage X
Tax, Accounting & Computers Services (TACS)
<http://www.Frawleys.com>

> From: Dan Crevier <[EMAIL PROTECTED]>
> Date: Wed, 19 Dec 2001 10:30:10 -0800
> Subject: Re: How fragile is Entourage for X?
> 
> Try turning off the junk mail filter and see if that helps.
> 
> Dan
> 
> On 12/19/2001 9:35 AM, "Steve Frawley" <[EMAIL PROTECTED]> wrote:
> 
>> I have been switching back and forth between OSW 9.x and 10.x and Entourage
>> X has become unusable with no offer to help from Microsoft, blaming it on a
>> bad message 'somewhere'.
>> 
>> Every time I try to check mail with E-X it crashes when it gets to a message
>> that, whatever the problem, comes through fine with other mail programs.
>> Microsoft Support has 'closed' the case (subject to my complaint, but I
>> won't hold my breath) and written it off to a corrupt message. They dropped
>> it with me and an unusable Entourage for X.
>> 
>> I leave my messages on the server for a couple weeks so I can keep copies on
>> my other machines, so messages aren't deleted immediately, so this phantom
>> message still resides on the mail server.
>> 
>> I can check my mail with E-9.x and Mail, but E-X dies every time I try.
>> 
>> Any suggestions?
>> 
>> The last part of my communication with MS follows:
>>> Thanks for your response. Yes it sounds some strange that the message make
>>> Entourage X crash but not Entourage 2001. But according to your description,
>>> apparently the message does be corrupt. You may delete this message.
>>> 
>>> I will go ahead and archive this case now. It's a pleasure to work with you.
>>> 
>>> Best Regards,
>>> 
>>> Chris
>> 
>>> 
>>> Chris,
>>> 
>>> A Rebuild does not help. Defining a new identity works only so far. It seems
>>> that there is a message that crashes Entourage X (Not Entourage 2001) every
>>> time Entourage X gets to it and I have no way to get past that message in OS
>>> X. Entourage 2001 has never had such a problem and Entourage X is unusable
>>> as
>>> is.
>> 
>> Steve Frawley <[EMAIL PROTECTED]> from the IBook
>> Tax, Accounting & Computers Services (TACS)
>> <http://www.Frawleys.com>
>> 
> 
> 


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