And one other thing Dennis probably does which he didn't mention: when all
else fails, do an option-command-L: that's a "special" refresh that really
works!
--
Paul Berkowitz
> From: Dennis T Cheung <[EMAIL PROTECTED]>
> Reply-To: "Entourage:mac Talk" <[EMAIL PROTECTED]>
> Date: Wed, 03 Apr 2002 14:34:29 -0800
> To: "Entourage:mac Talk" <[EMAIL PROTECTED]>
> Subject: Re: Entourage X and Exchange Server Issues
>
> I use Entourage X with Exchange regularly without any of the problems that
> you have described.
>
> Do you know what version of Exchange is in the backend?
> Do you have LiveSync enabled in this IMAP account options in Entourage?
> Are you using the default delete model? ("Move messages to the 'Deleted
> Items' folder"?)
>
> One thing that I've done is to make sure Full messages are downloaded in the
> schedules. To do this, edit your schedule. On the line with your IMAp
> account, there will be a "Click here for account options".
>
> In the ensuing "Folder Synchronization" dialog, you might want to make sure
> all the folders are checked. I also have all my folders set to synchronize
> "All Messages".
>
>
>
> On 4/3/02 1:44 PM, "Tommy Luckadoo" <[EMAIL PROTECTED]> wrote:
>
>> I've tried my best to use Entourage X in our Exchange Server environment,
>> making it my sole messaging app for two months now. However, there are a
>> number of frustrating issues that I cannot seem to resolve. This is an IMAP
>> configuration. Any ideas or insights would be greatly appreciated.
>>
>> The most pressing issues:
>>
>> 1. New mail does not arrive regularly, even though "stay connected to
>> server" is selected. Sometimes it works, and sometimes it takes a break for
>> several hours. Forcing the inbox to refresh will retrieve the new mail.
>> The best resolution I've come up with so far is to run a schedule to check
>> for new mail at one minute intervals. However, even this is flaky at times,
>> either ceasing to run or giving lengthy delays when trying to contact the
>> server.
>>
>> 2. Often, deleted or read mail shows up again in my inbox as new mail.
>>
>> 3. At least once per day, I'll open a new e-mail and the contents do not
>> appear. Refreshing the inbox or rebuilding the database does not help.
>>
>> I've experimented with various settings to no avail. The six computers in
>> my office all experience these problems in various degrees. Prior to our
>> adoption of OS X, we used Outlook 2001, which worked as well as Outlook 2001
>> ever worked.
>>
>> I've posted on the newsgroup and had no response. I called Microsoft and
>> they wanted to charge a $240 professional fee since the issue involved
>> connectivity to an Exchange server, even though we had purchased Office X
>> less than one month before my call.
>>
>> Our IT guys know nothing about Macs. I need your wisdom.
>>
>> Tommy Luckadoo
>> District Director
>> U.S. Rep. Cass Ballenger
>>
>
> --
> Dennis T Cheung
> dtc (at) pobox.com
> http://dennistcheung (dot) com
>
>
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