It is not the backup process that causes the problem. It is when you attempt to restore an Entourage database and Office Notifications are on and the existing database is open that it occurs. It is not advisable to try and overwrite a file when it is in use!
On 7/10/02 3:23 PM, "Julian Vrieslander" <[EMAIL PROTECTED]> wrote: > The following is an excerpt from today's MacFixit page (7/10/02). > > <http://www.macfixit.com> > >>>>> > > Folder Synchronizer bug > > Susan Williams experienced some difficulties with the shareware product > backup tool "FoldersSynchronizer" that caused her to lose valuable data. > During a routine restoration procedure, the software failed to fully copy > critical files, rendering them unusable in their backed up form. > > "FoldersSynchronizer had made a copy of my Entourage 'Database' file, which > contains valuable e-mail and contact information, but it contained no > information (0 KB on disk in "Show Info"). I did a double back up of the > file, and the other copy was also 'zero data.' My e-mail program is my life. > > Williams said that in correspondence with the developers of > FoldersSynchronizer, it was admitted that the application had problems > backing up large files, and that the program currently does not perform a > file size data match though the feature is planned for a future release. > > UPDATE: Ted Conover notes a similar problem with another backup utility, > SwitchBack. "SwitchBack was incompletely syncing and scrambling Outlook > Express data under OS 9, and providing no warning that anything was wrong. > Tech support answered promptly, but said they had not seen it before and did > not know the cause. " > > Greg Havican says that for problems synching Entourage database files, > Microsoft's "Office Notifications" component may be the culprit. > "Apparently, Office Notifications causes the database to be open in memory > and FoldersSynchronizer cannot close the file before it attempts to restore > it. To avoid this problem, you need to turn off Office Notifications before > backing up or restoring the file." > >>>>> > > Does anyone know if the same issue can occur with Retrospect backups? In > particular, is it necessary to turn off Office Notifications before running > a Retrospect backup? If so, this is going to be a PITA for people who rely > on Retrospect to do (client) backups of workgroup Macs. -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
