On or near 7/15/02 4:28 PM, Lee Knutson at [EMAIL PROTECTED] observed: > You knew there had to be a first... :-) It's me! > > When I attempt to click on any of the 3 "Settings..." buttons in the > Entourage Conduit Manager in the HotSync Manager application, I get the > error: > > "Could not open the selected identity. Quit all open Microsoft Office > programs and try again." > > I can fix the problem by, ta-da... renaming my Entourage "Database" file to > something else and letting Entourage create a new one. So obviously the > "corruption" as I'll call it is in the (60 MB on my computer so far) > Entourage database itself. Darn. > > I guess the message for the list is "Don't forget to make a backup first." > > My quandary is what to do to fix my woes. Neither a Typical nor an Advanced > rebuild had any effect. Thanks listers. >
I dunno. Sounds as though something besides Entourage had the database open. It could be Word (the contacts) or Office Notifications. Did you actually try quitting all Office applications as instructed, including the Database Daemon? (In Entourage, the Entourage menu, select "Turn off Office Notifications".) Quit Entourage, Word, Excel, and PowerPoint. Try the conduit. Renaming the database and creating a new one will "fix" the problem because it creates a file that isn't open by any app except Entourage. But it isn't what you want, obviously.... -- My web page: <http://home.earthlink.net/~allenwatson/> My scripts page: <http:homepage.mac.com/allenwatson> Microsoft MVP for Mac Entourage/Word--<[EMAIL PROTECTED]> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
