Thanks very much for replying.
I've done as you say, but when I then click on the server icon I get the following message:
Could not retrieve the message headers from the account "[EMAIL PROTECTED]"
Error: -23012
Cheers
Phil
On Thursday, July 18, 2002, at 06:38 pm, Paul Berkowitz wrote:
On 7/17/02 2:19 PM, "Philip Raby" <[EMAIL PROTECTED]> wrote:Philip Raby, Editor MG World, PO Box 163, Bicester OX25 3SQ, UK; tel: 01869 340061; fax: 01869 340063; email: [EMAIL PROTECTED]
From: Philip Raby <[EMAIL PROTECTED]>Assuming you have a POP account, go to Tools/Accounts/[this account]/Options
Date: Tue Jul 16, 2002 03:43:22 pm Europe/London
To: [EMAIL PROTECTED]
Subject: Error -23012
I've been trying for ages to get Entourage X to work but can't.
Whenever I click send and recieve I get an Error -23012. I can send
mail but can't receive. The error message comes up so quickly it's as if
it's not even tried to contact the ISP.
I'm using exactly the same settings as in Outlook Express (OX9.2) and
Mail, and they both work fine. And, yes, I've tried deleting the
account and re-entering the data. I've also re-installed Entourage X.
Any suggestions welcome!
, and check Allow Online Access. You'll then see a server icon for your
account in the Folder list. Click on it, and you'll see all the messages on
the server.
Experimentally, leave Preview pane on. Click on a very recent message like
the newest one there - something more recent than when you started having
the problem. Does it appear OK in the preview pane? Now go to the _oldest_
message you see there. Click on it. You'll probably crash. (I told you this
was experimental. ;-))
When you come back, go back to the server icon. Now TURN OFF preview pane in
the View menu (or press command-\). Now click on the same message that
caused you to crash, and delete it. (You won't crash.) If it looks as if it
might actually be important, first drag it to your desktop to make a file
there. You can open that file with a text editor like TextEdit without
problems and look around - you'll find the message content there as well as
a lot of other stuff. Once you've deleted that message from the server, you
should be OK.
If your problem is not a corrupt message on the server, I don't know what
else it might be.
--
Paul Berkowitz
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