On or near 7/18/02 11:54 AM, Philip Raby at [EMAIL PROTECTED] observed: > X-Mailer: Apple Mail (2.482) > Paul > > Thanks very much for replying. > > I've done as you say, but when I then click on the server icon I get the > following message: > > Could not retrieve the message headers from the account > "[EMAIL PROTECTED]" > > Error: -23012 > What exactly is the info you have for the "POP Server" field? > > On Thursday, July 18, 2002, at 06:38 pm, Paul Berkowitz wrote: > >> On 7/17/02 2:19 PM, "Philip Raby" <[EMAIL PROTECTED]> wrote: >> >>> From: Philip Raby <[EMAIL PROTECTED]> >>> Date: Tue Jul 16, 2002 03:43:22 pm Europe/London >>> To: [EMAIL PROTECTED] >>> Subject: Error -23012 >>> >>> I've been trying for ages to get Entourage X to work but can't. >>> >>> Whenever I click send and recieve I get an Error -23012. I can send >>> mail but can't receive. The error message comes up so quickly it's as >>> if >>> it's not even tried to contact the ISP. >>> >>> I'm using exactly the same settings as in Outlook Express (OX9.2) and >>> Mail, and they both work fine. And, yes, I've tried deleting the >>> account and re-entering the data. I've also re-installed Entourage X. >>> >>> Any suggestions welcome! >>> >> Assuming you have a POP account, go to Tools/Accounts/[this >> account]/Options >> , and check Allow Online Access. You'll then see a server icon for your >> account in the Folder list. Click on it, and you'll see all the >> messages on >> the server. >> >> Experimentally, leave Preview pane on. Click on a very recent message >> like >> the newest one there - something more recent than when you started >> having >> the problem. Does it appear OK in the preview pane? Now go to the >> _oldest_ >> message you see there. Click on it. You'll probably crash. (I told you >> this >> was experimental. ;-)) >> >> When you come back, go back to the server icon. Now TURN OFF preview >> pane in >> the View menu (or press command-\). Now click on the same message that >> caused you to crash, and delete it. (You won't crash.) If it looks as >> if it >> might actually be important, first drag it to your desktop to make a >> file >> there. You can open that file with a text editor like TextEdit without >> problems and look around - you'll find the message content there as >> well as >> a lot of other stuff. Once you've deleted that message from the server, >> you >> should be OK. >> >> If your problem is not a corrupt message on the server, I don't know >> what >> else it might be. >> >> >> -- >> Paul Berkowitz >> >> >> -- >> To unsubscribe: >> <mailto:[EMAIL PROTECTED]> >> archives: >> <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> >> old-archive: >> <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> >> >> > Philip Raby, Editor MG World, PO Box 163, Bicester OX25 3SQ, UK; tel: > 01869 340061; fax: 01869 340063; email: [EMAIL PROTECTED] >
-- My web page: <http://home.earthlink.net/~allenwatson/> My scripts page: <http:homepage.mac.com/allenwatson> Microsoft MVP for Mac Entourage/Word--<[EMAIL PROTECTED]> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
